General FAQ's

Why am I getting an error saying "Read operation from scope VividCharts was denied."?
Scoped applications such as VividCharts must be granted explicit access to tables in ServiceNow. In order to grant read access, you will have to create a cr...
Sun, 24 Feb, 2019 at 2:37 PM
Add Chart to Service Portal Page
From the dashboard detail page of your previously created dashboard record, click on the Edit Layout button. This will take you to the Page Designer for the...
Sun, 24 Feb, 2019 at 12:30 PM
Why am I not seeing the VividCharts application menu?
You will need one of the VividCharts roles. Contact your ServiceNow admin to request access.
Sun, 24 Feb, 2019 at 9:50 AM
I'm new to VividCharts. Are there any resources that could help me learn how to use VividCharts?
We offer a variety of training options which you can find at We also offer a free VividCharts Fundamentals course which include...
Sun, 24 Feb, 2019 at 9:52 AM
Add Dashboard to Service Portal Page
This article assumes that you have set the 'Display as' dashboard setting to 'Page'. The first step of adding your dashboard to a Se...
Sun, 24 Feb, 2019 at 11:01 AM
Why can't I create or edit a Service Portal page?
You likely need the sp_admin role. Contact your ServiceNow admin to request access.
Sun, 24 Feb, 2019 at 9:52 AM
How can I share a dashboard with someone?
One way you can share a dashboard with a coworker is simply sharing the URL to the dashboard page. In this scenario you will need to make sure that the pers...
Sun, 24 Feb, 2019 at 9:58 AM
How can I change the error messages that display when there's a problem?
To change the VividCharts error messages, navigate to VividCharts > UI Messages and then find the message you want to change and make your updates. You w...
Sun, 24 Feb, 2019 at 10:00 AM
Are there any videos that show how to use VividCharts?
Yes, we host all of our videos on our YouTube channel which you can find here: Let us know if y...
Sun, 24 Feb, 2019 at 10:03 AM
Where can I see the chart types that come with VividCharts?
VividCharts offers a wide array of chart types that can help you fit your business needs. Please check out the link from below for a full list of chart type...
Sun, 24 Feb, 2019 at 12:26 PM